We are evolving our products and solutions to ensure that we continue to meet customers’ changing needs. By leveraging data and technology we have made it easier for customers to connect with us in the way they prefer, be it online, on the phone or in person through a broker.

Making it easier

Whether they are getting a quote, buying insurance, or understanding their insurance documents, we are making insurance easier for customers. We recognize that customers’ time is valuable and that they deserve an experience that is second to none. With our new initiatives, customers can:

• answer fewer questions and receive home and auto insurance quotes in less than five minutes with our quick quote and home quick quote tools
• open an auto collision claim in five simple steps
• track their auto claims online and view their claim status any time
• check their insurance information anywhere, anytime with Client Centre
• retrieve their proof of insurance, commonly known as the electronic pink slip, via Apple Watch® and through Apple® Wallet on iPhones® (belairdirect is the first insurer in Canada to offer customers this option)
• save up to 25% on their annual auto insurance premiums based on driving behaviours with our usage-based programs available via device or mobile app

Some of our new initiatives are currently available for belairdirect and/or Intact Insurance in certain provinces only but we are working on broadening their scope.

Keeping our promise

We are proud of how our employees rallied to help those affected by the wildfires in Fort McMurray. As Canada’s largest provider of P&C insurance, we have the scale and expertise to handle nearly all our claims in-house, and are able to provide a seamless, high-quality experience 24/7. This helps us respond quickly and effectively to catastrophes – mobilizing 200 people within 30 minutes to support customers in need.

Within hours of the news of the wildfires, we had more than 1,000 claims employees from across the country, and 100 people on the ground, to help customers in Fort McMurray and the surrounding areas. By using satellite imagery and geocoding technology, we had a good picture of the fire’s impact, enabling us to assess the damage quickly. This helped assess claims and initiate a proactive response plan to help customers more effectively.

Across the country, our employees volunteered their time and donated generously. The Intact Foundation donated $100,000 to the Canadian Red Cross, and matched all employee donations in support of the Fort McMurray relief efforts.

We fully appreciate that the road to recovery is not easy where disasters are concerned. We can, however, assure customers that we will be with them every step of the way.